[Note from editor: The “Mastermind Showcase” highlights companies and news from members of the GEM. Today’s showcase: Latchel.]

One upside to renting is the ability to call someone else when something goes haywire with the property. While a great perk for tenants, the hassle of managing a property is a big reason landlords are likely to sell an investment property. Enter Latchel, a 24/7 maintenance service for property managers and landlords of SFR and low-density multifamily portfolios that diagnoses, troubleshoots, and dispatches contractors to fix emergencies that cause property damage. Through its Maintenance Support, residents submit work orders straight to Latchel via text, call, or their online dashboard. A Latchel representative with at least two years of experience in property management troubleshoots with the client and, if need be, sends a preferred vendor to complete the request. Latchel also offers Home Assistance, which connects residents with contractors for at-home chores like landscaping, financial protection for maintenance mishaps, cash reimbursements for resident-caused damages, and a cash back rewards program.

What we like: The ability to outsource the worst part of being a DIY landlord–dealing with property maintenance issues–is a win for investors far and wide.

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